According to the Standards for Registered Training Organisations (SRTO 2015), all training providers must demonstrate that all their personnel have characteristics and principles necessary to ensure the delivery of high-quality services and outcomes for VET Graduates.
Do your trainers and assessors work out? How do you track and evaluate the quality of the services they deliver. What sort of tools do you use to measure their performance? Do they wear Fitbit wrist watches that measure and report their results? How do you benchmark their KPIs?
The real Fitbit you need is a SQR- Staff Qualification Register. A SQR enables you to register:
- List of programs and subjects your team can deliver, assess and validate
- Demonstrate what vocational and teaching qualifications they possess
- State what current and relevant experience they have
- Present a record of planned and achieved continuous professional development activities
- Explain how their performance is measured and assessed
- Run reports that show individual, team and organisational performance and productivity
- Store a library of procedures, job descriptions, qualifications, referrals and evidence portfolios
Performance and Talent Management is common amongst large HR departments. So let’s take a closer look at some existing PMS/TMS systems; the commonly used, paper-based 70:20:10 model approach.
The research behind the 70:20:10 model states that 70% of development and learning occurs from experience: real life examples including problem solving, completing tasks, etc. 20% is achieved through exposure and developmental relationships; obtaining feedback, coaching, mentoring, etc, and 10% is developed through formal education and training.
However, it’s important to note that these ratios are NOT a measure of significance; they are a measure of time allocation. Each individual element to this model is extremely significant. Without the 10% training, employees will not have the necessary knowledge to put forth toward the ‘70% experience’.
Without the 20% developmental relationships and feedback, employees may provide the same results without any improvements and attention to errors. Therefore, it is important to emphasize each of these phases.
The 70:20:10 model is a wonderful resource, if implemented correctly. A SQR, utilizes the 70:20:10 model in a digitalized format to conveniently track staff performance in an organized, easily accessible manner.
This allows employers and staff to access all relevant information and see their own results against benchmarks as well as departmental and organizational results and benchmarks.