At Bluegem, we offer BluegemEXPLORE, our AVETMISS compliant Student Management System (SMS). We have been RTO system providers since 2004; it has given us plenty of time to learn and improve our products and services. We feel that we are now a leader in the industry of student and training management systems and one that you can trust to provide a solution to meet your software needs.
While BluegemEXPLORE 2013 is a state of the art student management system, we feel that no system can be complete without state of the art support.
At Bluegem, our support matches the exceptional quality of our products. We offer assistance in flexible programs that are designed to meet your business needs while keeping your budget in mind. We address the two basic categories of support: Planned Maintenance and On Demand Support.
Planned Maintenance
Planned maintenance is just as it sounds — a series of updates that keeps your system compliant with all of the latest AVETMISS 7.0, ASQA and SNR data provision requirements, AQF training packages and reporting standards. They are ongoing and comprehensive, ensuring that you are always “in the loop” regarding any compliance changes.
On Demand Support
On demand support allows you to report issues or request any changes you might need as they come up.
Your Support Package
We can help you choose the support package that is appropriate for your business. Our team is friendly and talented; they take great pride in adhering to the highest standards of customer service. They understand RTO software and system considerations and are in constant contact with compliance experts who keep them abreast of any changes in the industry.
Our support staff knows everything about our products and they are happy to provide advice and updates to help you maximise the use of your student management system.
What You Get
At Bluegem, we provide user manuals, assistance in configuration, branding and set up, a full day of hands on product training and quarterly updates to ensure that you have all of the latest improvements. You also have 24/7 access to a ticketed help desk.
Call (08) 9389 9800 today.